About 800 Aster – Doctor On Call Dubai

ASTER DM Healthcare is one of the largest growing healthcare networks in GCC with more than 175 institutions, including hospitals, medical centres, pharmacies and a number of social welfare initiatives under its purview. Founded more than two decades ago, the ASTER conglomerate has grown exponentially over the years.

Doctor On Call (800-27837) is an initiative of ASTER DM Healthcare, that gives you access to its finest medical care, highly experienced doctors and staff at your doorstep. This service is aimed at providing prompt, high quality medical attention to individuals at their residence, workplace or hotel room.

It is a mobile medical practice offering available 24/7, 365 days in a year, at an individual’s residence, hotel or work place. Our experienced physicians provide non-emergency treatment for fevers, upper respiratory tract infections, cough and colds, flu and pneumonia, vomiting and diarrhea, allergic reactions dizziness, gastrointestinal and urinary tract infections etc. The service excludes major and surgical cuts, heart attack or cardiac arrest, substance abuse (alcohol, drugs, etc.), physical abuse, assault, or any other life threatening injuries.

800 ASTER aims to provide prompt, affordable, friendly and high standard health care and special medical attention to individuals at their convenience.

How does 800-ASTER work?

  1. Dial Doctor On Call 800-ASTER (27837) in cases of minor/non-life threatening illness.
  2. Initial diagnosis on call by our medical experts.
  3. Doctor visits at your residence, workplace or hotel room.

For Hotels

  • An un-well guest requests the front office/concierge for a doctor visit
  • Concierge informs the guest on consultation fee and doctor availabilitywithin 45 to 60 minutes
  • Concierge should take down the personnel details and medical complains of the guest
  • Concierge then calls at Doctor On Call 800-ASTER placing request for a doctor informing the guest medical complaints & details.
  • The doctor along with a nurse and the complete medical equipment, visits the hotel.
  • Doctor will assess and examine the guest thoroughly and manage accordingly.
  • In case the guest needs additional medical procedures or laboratory investigations, doctor will explain the need and inform about the extra charges. Subject to approval by the guests, the procedure will be carried out under the guest’s knowledge and consent.
  • Payment should be made to the doctor by cash or credit card, an invoice is issued to the guest.
  • Guest will receive all medical documents pertaining to his/her kind of illness.

For Residence/Work-places

  • Dial Doctor On Call 800-ASTER (27837) directly and after initial assessment of your illness, the concerned doctor will visit you at your residence or work place to provide the required treatment & care. Please read the above process for more details.

The highlight of this service is that it is backed by a wide network ofhospitals with state-of-the-art equipment. This ensures that in case the patient needs further medical treatment, he is transferred to one of the group’s well-equipped facilities.

Inclusions & Exclusions


  • Minor cuts and bruises
  • Cold, cough & tiredness
  • Fever, nausea, vomiting and diarrhea
  • Minor fractures & accidents
  • Upper respiratory tract infections
  • Allergic reactions
  • Dizziness
  • Gastrointestinal & Urinary Tract infections


  • Major & Surgical Cuts ( we provide first aid only)
  • Heart attack/Cardiac Arrest
  • Substance abuse (alcohol, drugs, etc.)
  • Physical abuse, assault, or any other life threatening injuries